Privacy Policy 99play2
At 99play2, we take our responsibility to protect every player's personal information seriously. This Privacy Policy explains in detail how we collect, process, store and disclose your personal data — in line with international best practices for data protection.
Why Your Privacy Matters to Us
As a platform operating under an international licence, 99play2 holds itself to strict data handling standards to maintain player trust.
High-Level SSL Encryption
All data transmitted between your device and 99play2 servers is protected using SSL encryption protocols, ensuring sensitive information cannot be accessed by third parties.
Secure Identity Verification
Our account verification process is designed to protect the real identity of players. Identification data such as MyKad details is stored with strict access controls and is not shared without authorisation.
Controlled Data Storage
Your personal information is stored on secure servers with physical and digital controls. Data retention periods follow applicable operational and legal requirements.
No Data Selling
99play2 does not sell, rent or trade player personal information to any third party for marketing or commercial purposes. Your data is not our product.
Player Data Control
You have the right to access, correct and request deletion of your personal data at any time. We provide a clear channel through our customer support for such matters.
International Licence Compliance
99play2's operations are subject to data protection standards under the international licensing framework, ensuring our data management meets recognised regulatory requirements.
1 Introduction and Scope
This Privacy Policy ("Policy") is published by 99play2, an online gambling platform operating under an international licence. This Policy applies to all users who access the 99play2 website, register an account, use gaming services, make deposits or withdrawals, and interact with any part of our platform.
By using 99play2 services, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any of the terms here, please stop using our services. We encourage you to read this Policy in full before registering a new account.
The 99play2 platform may only be used by users aged 21 and above. Registration by individuals below this age limit is strictly prohibited, and we reserve the right to terminate any account found to have been registered by an underage user.
2 Personal Information We Collect
In operating 99play2 services, we collect several categories of personal information. This information is collected directly from you during the registration process, through use of the platform, or through automated means when you browse our website.
Information you provide directly:
- Full name as shown on your identification card (MyKad)
- Date of birth for age verification purposes
- An active email address
- A mobile phone number registered in Malaysia
- Bank account number or e-wallet details (Touch 'n Go eWallet, Boost, DuitNow) for deposit and withdrawal purposes
- Account username and password
- Copies of identification documents when required for KYC (Know Your Customer) verification
Information collected automatically:
- IP address and device information
- Browsing data and website usage patterns
- Gaming activity and betting records
- Cookie information and similar tracking technologies
- Access time logs and in-platform actions
3 Purpose of Using Personal Information
99play2 uses collected personal information solely for legitimate purposes necessary to operate our services. We do not process your data for unrelated purposes without notifying you in advance.
- Player account registration and management
- Identity and age verification (KYC) in line with licensing requirements
- Processing deposits, withdrawals and other financial transactions
- Delivering relevant 99play2 bonuses, promotions and offers
- Customer support via live chat and email
- Detection of fraud, money laundering and unlawful activity
- Platform improvement and user experience enhancement based on usage analysis
- Compliance with applicable legal and regulatory requirements
- Account-related communications such as security notifications and Policy updates
If you sign up to receive marketing communications, we will send you information about new promotions, special offers and 99play2 service updates. You may withdraw this consent at any time through your account settings or by contacting our support team.
4 Sharing Information with Third Parties
As a core principle, 99play2 does not share player personal information with third parties for commercial or marketing purposes. However, in running platform operations, there are limited situations where data sharing is necessary and lawful.
Authorised service providers:
- Payment processors to handle deposits and withdrawals via FPX, DuitNow, Touch 'n Go eWallet, Boost and cryptocurrency
- Game software providers that require session data for technical purposes
- Third-party identity verification service providers
- Cloud computing services that store our platform data
Legally required disclosures:
99play2 may be required to disclose personal information to the relevant authorities where there is a valid court order, criminal investigation, or regulatory compliance requirement under our international licence. In all such cases, we disclose only the minimum information necessary.
5 Use of Cookies and Tracking Technologies
The 99play2 website uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and analyse platform usage patterns. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions, including login session verification and security. Cannot be disabled.
- Performance Cookies: Collect information about how visitors use the website for analysis and improvement purposes.
- Functional Cookies: Store your preferences such as language and display settings for ease of use.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of the 99play2 platform.
6 Data Security Measures
99play2 implements various technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. Our commitment to data security covers multiple layers of protection.
- Encryption of data in transit using SSL/TLS protocols
- Encryption of stored data for highly sensitive information
- Role-based access control for internal staff
- Continuous security monitoring and regular penetration testing
- Clear and tested security incident management procedures
- Security awareness training for all staff who handle player data
While we take all reasonable measures, no data transmission system over the internet or electronic storage method can be guaranteed 100% secure. In the event of a data breach that materially affects your personal information, we will notify you within a reasonable timeframe in line with our legal obligations.
7 Data Retention Period
We retain your personal information for as long as your account is active on the 99play2 platform, or for as long as necessary to provide services to you. After account closure, certain data may be kept for an additional period to meet legal requirements, resolve disputes, or enforce our agreements.
Financial transaction records are kept in accordance with the minimum retention periods set by the relevant financial regulatory bodies. This data is necessary for audit purposes, anti-money laundering compliance, and the resolution of any claims that may arise.
Data that is no longer needed for any legitimate purpose will be securely deleted or anonymised in line with our data management procedures.
8 Your Rights Regarding Personal Data
As a 99play2 player, you have certain rights relating to your personal information. We respect these rights and provide clear mechanisms for you to exercise them.
Right of Access
You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
Right of Rectification
If your personal information is inaccurate or incomplete, you may request that we correct it through your account settings or via customer support.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data. This request is subject to the lawful data retention obligations that are binding on us.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time without giving a reason.
Right to Restrict Processing
In certain situations, such as while the accuracy of data is disputed, you may request that we restrict the processing of your personal information.
To exercise any of the rights above, please contact the 99play2 customer support team via live chat or email. We will endeavour to process your request accordingly.
9 Changes to This Privacy Policy
99play2 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via the email address registered to your account, or through a clear notification on our platform before the changes take effect.
The "Last Updated" date shown at the top of this page will be updated whenever changes are made. We encourage you to review this Policy periodically to stay informed of any updates. Continued use of the 99play2 platform after notification of changes means you accept the updated Policy.
10 How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, our dedicated team is ready to assist.
Our 24/7 support operates in Malay and English, and can be reached via live chat directly on the 99play2 platform or by email at . We will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.
Policy Contents
Security Assurance
Data Privacy Related Questions
Answers to questions frequently asked by 99play2 players about personal information protection.
Ready to Start Playing?
With the assurance that your personal information is secure, explore the range of games and betting options available at 99play2. Register your account today and enjoy a first deposit bonus of up to RM1,500.
This platform is for users aged 21 and above only. Gamble responsibly.